We don't have any excuses for the state of the product. The reality of the situation is that our small team was hammered with the recent bull cycle and we were working around the clock (literally) just to ensure that the website could stay up to keep up with the enormous increase in demand. The result is that customer support and product quality stagnated and we totally realize that. Scale the team - we're immediately looking to at least triple our support staff. If you or anyone you know is interested, please reach out. Product quality - we're setting up 2021 planning to dramatically improve DeFi, mobile apps, crypto data, integrations, tax-loss harvesting, and lots more. You can see some of our top requested changes here (or request your own features). We realize that this may be too little too late for some folks. If you're not satisfied, we're not satisfied and we stand by our 100% 30-day money back guarantee if you fall into this bucket. Pay the few dollars for paid plan and they respond faster.Īs I mentioned, I am "paying for a service that is not being delivered." I purchased the tax plan and I'm a monthly subscriber at the "enthusiast" level. I know there is a "pro" level at $100 a month that supposedly comes with "priority support" (maybe they answer emails?) but I'm not that much of a dupe to subscribe to that.
That being said: if there was a service that did all the things Cointracker is supposed to do, I wouldn't expect it to be free, nor would I want it to be - you get what you pay for. ct has best underlying support for taxes.Īs a CPA, how do you suggest I deal with a $5 token pegged to a $500 cost basis, inflating my cost basis exponentially for most trades made after I acquired said token? How would you tackle my thousands of inaccurate DeFi swaps and countless unknown LP pairs on BSC - that is such a disaster, that they have to be reported as simply BUSD in and BUSD out, costing me deductions for my short term losses? Better question - as a CPA, do you think it is wise to purchase a service that does not deliver on its core function of providing accurate tax prep and 'coin tracking?' Unless you are paying for Cointracker, that is. They fixed gate.io api hookups and now that works.
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